TERMS & CONDITIONS
For purposes of these Terms and Conditions, “Tokyo Grill”, “our” or “we” shall refer to Capital Motion, while “customer” or “you” shall refer to the customer who intends to purchase the Products from this Site.
We offer delivery services in all Abu Dhabi city. If the Customer orders the delivery of the Order through the Site, the Order will be delivered to the location confirmed by the Customer on the Site. The Customer also has to provide a street address for the confirmed location in the website. Delivery services are provided by our team.
What we do with it
When you purchase something from us as part of the on-line transaction process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our operation, business, new products, and other updates.
All credit/debit card details and personally identifiable information is NEVER stored, sold, shared, rented or leased to any third parties.
Submission of order
Upon submission of your online order, you are authorizing us to process your online order and preparation of the Products you have specified on your order form. However, we reserve the right to refuse the processing of your order without any notification should we find any incorrect or incomplete details or any previous prank transactions with the given personal information.
Also, non-response to SMS and calls from either store or delivery rider may result in late or non-delivery and should not be taken against us. Additional verification call or confirmation call may be required to proceed with your order.
Please wait for a call from our Store for order verification.
By submitting your order through this Site, you understand and agree that the processing of your order is subject to the following conditions:
There is no minimum food purchase for a delivery transaction.
There is a delivery guarantee based on the amount ordered, which is based on the agreed, synchronized time of the agent with the customer.
You understand and accept, however, that any delay due to heavy traffic, inclement weather or similar conditions or circumstances, are beyond our control and should not at any time be taken against us.
Excessive requests of items such as side dishes, sauces, gravy, utensils and the like are subject to an additional charge.
Any other special request outside the list of the Pacifico Tiki product menu is strictly prohibited.
Order Acceptance and Confirmation
The acceptance of orders for the Products made through the Site shall be at the entire discretion of us. We reserve the right to decline to accept the order or deliver the Products without giving any reason.
Our acceptance of an order occurs when you receive an on-screen message or email message confirming that your order has been placed (“Order Confirmation”). The Order Confirmation is a record of our agreement to deliver the Products you ordered and your obligation to pay the price of the Products in full.
Changes of Order
Changes in your order or delivery time can be made within 5 minutes from the time that the order was placed.
If you wish to cancel or change your order prior to delivery, please call us within the timeframe stated above, and provide the details of your order included in the Order Confirmation. You understand that the total amount of your order will be changed should there be any changes in your order, and that you agree to pay the new total amount.
Prices and Payment
The Product prices quoted on this Site are inclusive of value-added taxes and any other applicable taxes.
You can pay by any of the following methods:
Cash upon delivery,
Cashless mode of payment upon delivery.
We reserve our right to refuse to deliver any order if for whatever reason we believe that payment will be refused at any stage.
You agree to accept delivery of the Products at the agreed time and place of delivery, subject to the specific delivery conditions below:
The arrival time in our delivery service guarantee will be based on our rider’s arrival at the gate of your subdivisions, villages, factories, industrial areas and other gated communities (as the case may be); while the arrival time in buildings, hospitals, condominiums, and hotels will be based on our rider’s arrival at the lobby.
We shall exert reasonable efforts to meet the guaranteed delivery time, where applicable. You understand and accept, however, that any delay due to traffic, inclement weather or similar or analogous conditions or circumstance, are beyond our control and should not at any time be taken against us.
You understand and agree that product/s are subject to availability at the time of delivery. If the products you ordered are not available, we may offer you a reasonable substitute product of equivalent quality and price or we may advise you through a phone call (local Philippines), SMS or electronic mail for alternative product/s. You understand that should you choose to order other product/s, this may affect the purchase price.
Promotions (Special Offers)
From time to time, products may be subject to special offers. Any special offer shall be subject to these Terms and Conditions. In case of inconsistency between the special offer and these Terms and Conditions, the latter shall prevail. We reserve the right to change the conditions and/or availability of special offers or withdraw them at our discretion. However, we will honor any order received before the withdrawal or changes on the special offers. All special offers are valid only within the promotional period, are subject to change and are not valid in conjunction with other offers, unless otherwise stated.
If you have any questions regarding this Terms and Conditions, please contact us through:
Capital Motion Restaurant Management